Who matters:

- Front desk assistants

- Receptionists

- Telephone operators

- Sales representatives

- The first voice to your company

What matters:

- Customer expectations

- Attitude

- Greetings – wear your smile

- Verbal communication skills –  

   listening and questioning, tone

- Grammar & speech

- Telephone skills

- Managing the call

- Personal action plan – short &

   long term goal setting.

Related Courses:

Your Company’s Best!

Personal Packaging

Office Commandments

FRONT DESK PROFESSIONAL

Everyone knows the saying ‘You only get one chance to make a first impression’ and companies should keep this close to heart. This course is designed towards those, first-impression company representatives at the front desk or on the phone.

Participants will learn how to project a positive customer image through verbal and visual communication and shall master the art of active listening and managing the call, the medium by which many of today’s company requests and sales occur.

Company Benefits:

• Your company’s professional image is maintained.

•  Ensure your customers are handled professionally by your staff via their tone, body language and feedback.
• Make every phone call a potential sale.

Participant Benefits:

• Effective communication with customers, leading to less frustration and increased satisfaction.
• Ability to handle workload with speed and accuracy and reduce burn out.
• Avoiding embarrassing situations such as mispronunciation and english grammar errors.

• Feel comfortable speaking to anyone.

• Create a lasting impression that makes customers want to call again.

• Give yourself the boost and maybe a promotion.